User and Services Configuration

From the drop-down menu, select a field within which to search for a specified value. The options are: Last Name, First Name, or Number.

Last Name

Type the name or number for which you wish to search or leave the field blank to display all users or devices.

NOTE: UTF-8 encoded names are case-sensitive and will only be found with an exact match.

If you wish to select additional search options, click the "+"to expand the field and select the required option(s): Only view Users with/without Services, Include Users with Remote Services OR Only view Services with/without Users, Include Remote Services. By default, the first option is disabled, but users with remote services are included.

Click the magnifying glass icon or press the Enter key to start the search.

NOTE: To clear the search options, click the trash can icon. Click the "x" to close the option selection sub-field.

Blank (All Users or All Phones)

A list of users or services (based on the search criteria) is displayed in this section.

If Searched by Number, the displayed list also includes the Device Type and Service Level - for  locally-hosted numbers only.

Click the record or the arrow in front of it to reveal all services (including remotely-hosted and foreign, such as MiCollab) currently mapped to the selected user or all users associated with the selected service. Some phone services can also have the Voicemail child element displayed.

NOTE: If a user has associated MiCollab services, only single "MiCollab Services" item is listed here. When you select it, a list of specific services is displayed in the user's Summary form on the right.

Clicking the record also reveals a down arrow to the right. Click the arrow or right-click the record to open a drop-down menu containing various operations that you can perform for the selected user or device. See Managing Records for details.

If no record matches the search criteria, the "No Records found" message is displayed.

NOTES

• After each search, the first record on the list is automatically selected, its associated services or users are revealed and its Summary is displayed in the right panel.

• If not all search results can be displayed at the same time, use the scroll bar on the right or the arrow below to download more results.

You can access all Details fields associated with a specific record (except for the foreign services) by clicking its associated User, Phone Service, or Voicemail element. These fields can be configured or re-configured as required. You can also add or delete a User, Phone Service or Voicemail.

<All users>

User's name as it will appear in the telephone directory (Lastname, Firstname).

The name of the department with which the user is associated in Telephone Directory (for example, Sales).  The name can contain a maximum of 64 characters or may be left blank.  The value in this field is also used when the Calling Party Name Substitution feature is enabled.

The location of the user's device.

The primary address to which the user's e-mail messages will be forwarded.

All locally- and remotely-hosted phone services associated with the selected user. The service label and/or number and the name of the node that hosts the service are displayed. For locally-hosted numbers, an information (i) icon is also displayed. Clicking the icon (for one number at a time) issues the LOCATE FEATURE EXTENSION maintenance command, which displays all active features for the selected directory number. The command output is cached and available until the summary page is reloaded.

NOTE: A long-running progress spinner indicates the possibility of another maintenance command running in another ESM session. To ensure a correct output, maintenance commands must be run from a single session.

All MiCollab services associated with the selected user. Each service is grouped by type and identified by <service alias> - <service label> (for example, 91115 - Teleworker) or just service label. The name of the node that hosts each service is also displayed.

The unique directory number (DN) associated with a device.For locally-hosted numbers, an information (i) icon is displayed. Clicking the icon issues the LOCATE FEATURE EXTENSION command, which displays all active features for the selected directory number. The command output is cached and available until the summary page is reloaded.

NOTE: A long-running progress spinner indicates the possibility of another maintenance command running in another ESM session. To ensure a correct output, maintenance commands must be run from a single session.

The name of the node on which the selected service is hosted.

All users associated with the selected service number.

Analog

IP Device

Hot Desking User

ACD Agent

SIP

Y

Y

Y

Y

Y

N

Y

N

N

N

Y

Y

Y

N

Y

Type the user's last name (a maximum of 64 bytes: 1-4 bytes for each UTF-8 encoded character, 1 byte for each ASCII character). This name is associated with the directory number in the Telephone Directory form and stored in the User and Services Configuration (USC) Names A repository within the MiVoice Business system that contains names of all dialable users configured through the First and Last Name fields in the User and Services Configuration form. This database supports up to 64 bytes of UTF-8 encoded characters per name. Names stored in this database are used in various administrative activities, such as, Audit Trails, Message Boards, CSV exports, etc.. For MiVoice Business nodes on which the Multilingual Name Display feature is enabled, these names are displayed on supported devices within the cluster. repository. This name is displayed when the Multilingual Name Display feature is enabled.

NOTES

• This field and the First Name field support UTF-8 encoded characters except [,], and |. UTF-8 is a multilingual character set that allows you to enter letters and special characters from a wide range of alphabets including Cyrillic, Arabic, and Chinese.

• For users associated with the MiCollab Speech Auto Attendant (SAA) service, this field cannot be blank or contain any UTF-8 encoded characters.

• In a mixed network of MCD 5.0 and earlier systems, UTF-8 characters distributed to the earlier systems will display correctly when viewed from the System Administration Tool on MCD 5.0 systems. However, records containing the characters will be read-only to the tool on earlier systems.

• The Directory Name field (under Service Profile) in this form supports ASCII characters only (up to 20, excluding comma). Since the field is auto-filled with data from the Last and First Name fields, any UTF-8 characters in them will not display and are instead converted to the closest matching ASCII character. If no match exists, a hyphen is substituted. When the Last and First Name fields are changed, the Directory Name field is automatically updated, but NOT vice versa. However, once the Directory Name is manually changed, so it does not match the First/Last Name fields, changes to the First/Last Name fields no longer affect the Directory Name.

• If there is more than one phone service associated with a user and the user's First and/or Last Name is modified, the Directory Name field and the Name in the Telephone Directory form is updated only for the first associated phone.

• If the last/first name combination is longer than 20 characters (excluding comma), truncated version is displayed in the Directory Name field (truncated from right to left, starting with the first name). No indication is provided that the name has been truncated. If the last name is 20 characters or more, the first name does not display and the last name, if longer than 20 characters, is truncated. If the last name is shorter than 20 characters, the remaining space available is used for full or truncated version of the first name.

Directory Names are displayed on endpoints when the Multilingual Name Display feature is disabled.

• With the Multilingual Name Display feature enabled, the full First/Last Name combination is displayed on supported devices. If there is not enough space, the first character of the First Name and the Last Name are displayed. If this combination is still too long, the last name is truncated from right to left until it fits on the display. If there is no room for at least four characters, no name will be displayed.

Blank

Type the user's first name (a maximum of 64 bytes: 1-4 bytes for each UTF-8 encoded character, 1 byte for each ASCII character). This name is associated with the directory number in the Telephone Directory form and stored in the User and Services Configuration (USC) Names A repository within the MiVoice Business system that contains names of all dialable users configured through the First and Last Name fields in the User and Services Configuration form. This database supports up to 64 bytes of UTF-8 encoded characters per name. Names stored in this database are used in various administrative activities, such as, Audit Trails, Message Boards, CSV exports, etc.. For MiVoice Business nodes on which the Multilingual Name Display feature is enabled, these names are displayed on supported devices within the cluster. repository.

If space allows, this name, together with the Last Name, is displayed when the Multilingual Name Display feature is enabled.

See the Last Name field description for details.

Blank

Type the name of the department with which the user is associated in Telephone Directory (for example, Sales). The name can be a maximum of 64 characters but only the first 10 are sent out on PRI and SIP trunks. Optional field.

Blank

Type a name of up to 128 characters that identifies the location of the user device (for example, Tom's desk). Optional field.

Blank

Displays the role selected at the time the record was added to the system. If no role was selected, or if the record was created prior to MCD R5.0, this field is left blank.

NOTE: Updating the Role on an existing user does not cause new values to be applied to associated User and Device records. Therefore, after changing the Role, update, if necessary, the required fields in this form.

Blank

Select the language to display on the Desktop Tool interface.

NOTE: If MiVoice Business is sharing user data  with a MiCollab system, user updates that you make on this platform are also made on the MiCollab system. If you create a user with a language that is not supported on MiCollab, US English (system default) is applied to the MiCollab user entry.

English

The primary address to which the user's e-mail messages will be forwarded.

NOTE: This e-mail address is not validated. If "Delete After Forwarding" is enabled and the e-mail address is invalid, the message will be lost.

Blank

Indicates whether user and service data is updated from a directory server when Integrated Directory Services (IDS) is implemented. To enable IDS management, select the box; to disable IDS management, clear the box. If the feature is disabled, you must manually update user and service and data even if IDS is implemented.

Selected

Select the user's prime phone service from the drop down list of all services associated with this user.

Phone Service

Indicates whether the Desktop Admin Access is enabled for the user. Select the box to enable Desktop Admin access, or clear it to disable Desktop Admin access.

NOTES:

• Before you can enable this feature, you must first type the user's name on User Profile tab.

• SIP sets are not supported by the Desktop Tool.

Enabled

Displays the user's unique Desktop Tool Login ID using the last name and first initial of the first name specified in the names fields above. The Login ID can be up to 256 characters in length.

NOTES

• If you are importing users, do not enable Desktop Tool Access for users who share the same last name and the same first initial as other users in the Import Spreadsheet. If you enable Desktop Tool Access for multiple users with identical system-generated Login IDs, the system accepts only the first of the identical Login IDs as valid, and generates errors for the other users. You must manually enable Desktop Tool Access for these users, to ensure that their Login IDs are unique. For example, assume you attempt to import a Desktop Tool user profile for Jack Smith, followed by a profile for Jennifer Lee Smith:

1. The system accepts "smithj" as a valid Login ID for Jack Smith (the first user imported).

2. The system rejects "smithj" for Jennifer Lee Smith as invalid, since that profile is now assigned to Jack Smith, who you imported to the system first.

3. You must manually enable Desktop Tool Access and enter a unique Login ID for Jennifer Lee Smith (for example, "smithjl" or "smithjen").

• If sharing with MiCollab, to avoid conflicts during the synchronization, ensure that all Login IDs consist of a unique set of characters. This field is case sensitive (so, smithF and smithf are two unique Login IDs). However in MiCollab, Login IDs are not case sensitive (so, smithF and smithf are the same Login ID).

Blank

Specify the user's initial Desktop Tool access password. Passwords are case-sensitive and must contain at least two alphanumeric characters. The password is displayed as asterisks for privacy reasons. If you have imported user data and set the user's Desktop Tool Access to Yes, the default password is the user's Directory Number (DN).

Blank

Re-enter the user's Password to confirm.

Blank

Enter an up to 7-digit directory number (DN) for the user or device. Valid digits are: 0 - 9; and, with some exceptions (see Notes below), the * and # characters. The system checks whether the entered number is available for use. If available, a green checkmark is displayed beside the field. If not available, a warning with an icon is displayed below the field. Click the warning to start a search for the next available number. If found, the new number is displayed in the field. If not found, the field remains unchanged and the appropriate error message is displayed.

This field is auto-populated when using the Automatic DN Selection process to register an IP phone as a Userless Device An IP device configured with service level "IP Device Only"; provides basic functionality (emergency/attendant calls and hot desk login) and does not require a license.. See Registering and Auto-provisioning Multiline IP Telephones without a DN.

NOTES

• The search for the next available number stops as soon as the Number entry changes. A new search starts almost immediately after a change occurs.

• If the number contains a * or # character, only the trailing digits will be modified when searching for the next available number. For example, if the number is 123*, the next number found is 123*1, not 124*.

• When adding a new user or service, if the selected template includes a pre-configured number, the system automatically searches for the next available number using the pre-configured number as a starting point. If the template has multiple phones associated, then the search is performed straight away for the first phone and then automatically for each phone when that phone's details are loaded.

TIP: If the search time increases significantly, consider removing the number from the template or changing it to a number closer to the group of numbers that you know are available.

• The search for the next available number does not apply to Automatic Route Selection (ARS) routes or speedcalls.

• If you wish to enable Voice Mail for the user or device, you must

• Ensure that the DN you assign does not contain the characters * or # or begins with the digits 99 which are reserved for the system administrator mailbox. If the DN contains either * or #, the Voice Mail field below is disabled. Attempting to add a DN that starts with the digits 99 fails to create a mailbox and results in an error message.

• Ensure that the voice mailbox digit length (see Embedded Voice Mail below) matches the assigned DN. For example, if the DN is five digits in length, the voice mailbox digit length must be set to 5 digits. You may need to change the mailbox digit length to match the DN digit length. If the DN is a different length than the mailbox digit length, the Voice Mail field below is disabled.

• If you are changing an existing user's data and you wish to maintain the user's current voice mailbox number, do not change the user's DN. Changing the user's DN deletes the existing voice mailbox and creates a new voice mailbox that is associated with the new DN.

• Do not include * or # in the directory numbers of 5302 IP Phones.

• Do not include # in the DNs of 5505 SIP Phones.

• Do not include # in Hot Desk user DNs.

Blank

Type a name of up to 64 characters that identifies the service (for example, Desk Phone). The same label can be used for more than one service associated with the same user.

NOTE: This field is inactive until a user is defined.

Phone Service

The user's name as it will appear in the Telephone Directory form (Lastname,Firstname). The name is auto-filled from the Last Name and/or First Name fields in this form. You can change the Directory Name by modifying the entries in Last Name and/or First Name fields or by editing this field. Changing this field does not affect the Last/First Name fields and once you manually modify this field, it is no longer affected by changes to the Last/First Name fields.

This name is displayed on the endpoints when the Multilingual Name Display feature is disabled.

Select Yes to indicate that this name is the prime name; select No or leave the Name field blank to indicate that the name is not the prime name.

Only one name may be prime for an extension. The system ignores this setting if the Telephone Number field is blank. The first name entered in the Telephone Directory for any extension is the prime name, unless this option is used to specifically designate an alternate user of the directory number as the prime name.

No

Select Yes to indicate that the associated telephone number is to be a private extension. A private extension number will not appear on display sets during call processing. Nor will avatars (photos) on 69xx phones.

The following types of telephone numbers cannot be made private:

• Non-prime key line appearances

• Modem and modem groups

• System speed calls.

No

Select Yes to create a Hot Desking user; select No to create a standard User and Device.

NOTES

• This field is read-only if ACD Enabled is selected.

• To transform a User and Device into a Hot Desking User, first clear the ACD Enabled box, and then select Yes.

• To transform a Hot Desking User into a User and Device, first ensure that the ACD Agent box cleared, and then select No. If ACD Agent is selected, delete the record and add a new user.

Not Selected

For a standard user and device, select the user's device type from the drop down list. The default value is 6920 IP.

NOTES

• To display this field, you must clear the Hot Desking User box.

• Analog devices are added to this form with a default Circuit Descriptor Index 1. To add an analog device with another Circuit Descriptor Index, use the Analog Sets form.

• You can change a phone's device type only within the category of devices to which it belongs. That is, you can change a Multiline IP device to a different Multiline IP device (for example, 5010 IP to 5020 IP), but you cannot change a Multiline IP device to an analog device type (for example, you can cannot change 5010 to Analog).

• The "UC Endpoint" device type is used to provision unified communication clients such as the MiVoice Conference Unit and MiVoice Video Unit.

• For Single Line Phones, this field must be set to 'Generic SIP Phone'.

• For Container-based MiVoice Business (cMiVB), the 6970 IP Conference Phone is not supported.

• For 5613 and 5614 SIP phones set the device type to 5603 and 5604 respectively.

• The Device Type cannot be modified for an Analog FXS phone.

6920 IP

For a hot desking user, select the user's preferred hot desking device type from the drop-down list. This device type overwrites the device type specified in MiCollab Server Manager (Applications > Users and Services > Phones > Preferred Set) and vice-versa.

NOTES

• To display this field, you must select the Hot Desking User check box.

• Users can select their preferred hot desking device type from the Desktop Tool.

• If No Device is selected as the Preferred Device, the device is assigned 96 keys by default.

• SIP sets are not listed as preferred sets for hot desking in the drop-down list.

No Device

There are two types of Multi-device User Groups:

• Standard group: The DN does not use an IP User license. A Standard group is licensed collectively consuming one Multi-device Users or Multi-device Suites license per group.

• External Twinning group: A Multi-device Users license is not required for External Twinning but an IP User license must be available and is consumed on the primary node. If the user is an External Hot Desk User (EHDU), an EHDU license must be available and is consumed on the primary node.

See above for information on changing the Service Level of a DN.

Full Service

System-generated, read-only field. Identifies the Home element for the IP device. When you add a new IP device, you add it to the local element. The local element is the device's home element.

Local

To enable device resiliency, select the name of the secondary element for the IP device from the drop-down list. The list contains only the names of elements that are members of the RDN Synchronization cluster.

IMPORTANT: The ICP/PBX Networking form should be completed before creating resilient users. Otherwise, a reboot will be required after the Network IP addresses of the 3300 systems are entered in that form.

You can only configure resiliency for a device from the device's local (home) element. However, after you have created a resilient device, you can modify its parameters, with the exception of certain key types, from the secondary element. The modifications are distributed to the device's primary element via SDS.

If the Local-only DN box is checked, this field is disabled.

NOTE: For Container-based MiVoice Business (cMiVB) deployments, an Out of Service message is sent when the set is changed from a resilient set to a non-resilient set, or vice versa.

Select this check box to specify the directory number as a local-only directory number in a cluster. If you select this check box, all of the user-related fields are disabled, including first name, last name, department, location and so forth are disabled.

Not Selected

Select this check box to program a device as an ACD set.

NOTES

• To select this option, you must clear the Hot Desking User box.

• This option cannot be selected if the device is part of an ACD hunt group.

• This option cannot be selected while a Hot Desk User is logged into the device.

• If an ACD set has Hot Desk Login enabled in the Class of Service Options form, Hot Desk Login will fail.

• This box must be cleared before the Hot Desking User box can be updated.

Not Selected

Select to designate a hot desking user as a Hot Desk ACD Agent.

NOTES

• To select this option, you must select the Hot Desking User box.

• This option cannot be cleared if the user's set is part of an ACD hunt group.

• This option cannot be selected if the user is logged in to the device as a Hot Desking User.

• This option cannot be cleared or selected on an existing record.

• Effective MCD R4.1, an IP User License is required in addition to an ACD Active Agent License in order to access ACD hot desking functionality. Agents created prior to MCD R4.1 can obtain their IP User Licenses by logging in with their PIN. If login fails, it may be necessary to enable more IP User Licenses on the License and Option Selection form.

• Use the Locate IP_License command to display a list of Hot Desk ACD Agents who have not yet obtained their IP User Licenses.

Select this check box to configure a Generic SIP Phone as a Single Line Phone: a full service device without any programmable keys that consumes a Single Line Users license, instead of an IP User license.

NOTES

• This option is available only when the Device Type is 'Generic SIP Phone' and the Service Level is 'Full'. Changing these parameters to any other value disables this check box.

• Keys cannot be programmed for Single Line Phones; therefore:

• Selecting this option disables the Keys tab.

• For an existing Generic SIP Phone device, all assigned keys must be removed before applying this option. Otherwise, the process will fail with the following error message: Delete line keys before programming Single Line Phone.

Not Selected

Select this check box to sync the addition, modification or deletion of a SIP-DECT device record with the SIP-DECT Manager (see SIP-DECT OM System Manual Administration Guide for more information about the SIP-DECT Manager).

The following table indicates the mapping between the fields of the User and Services Configuration form and the SIP-DECT Manager:

When any of the above fields are changed, the new values are updated in the SIP-DECT Manager's database for the records with the matching Number.

NOTES

• When the Sync with SIP-DECT Manager check box is selected, the User PIN field of the User and Services Configuration form is mandatory.

• For hot desk users, the SIP Password field is disabled by default. In this case,the User PIN field is mapped to the SIP Authentication password field of the SIP-DECT Manager during a sync.

• Records that are inserted or updated through the Import... function can also be mapped to the SIP-DECT Manager.

Select a PKM to associate with the phone or select None. The field is disabled if the device type does not support PKM modules.

The PKM M695 is compatible with the 69xx series phones (excluding 6970, 6905 and 6910).

None

Enter the MAC address (up to 17 characters) of the assigned IP device. This field is disabled if the device type is not an IP device.

NOTE: 5560 IPTs have master and slave components that you must configure as separate devices, each requires its own DN and MAC address. Ensure that you enter the master MAC address for the master DN (see Number above) and the slave MAC address for the slave DN. The master and slave addresses are printed on the base of the 5560 IPT. You must also associate the 5560 IPT's master and slave DNs in the 5560 IPT Master/Slave Association form. See Program 5560 IPTs for additional details.

Blank

Select an available slot and endpoint.

This parameter applies only to EX controllers and displayed only when the Device Type is Analog-FXS.

First available slot and endpoint. For example, <EX Controller Web GUI IP address> - Slot3/FXS4.

If the device is an analog device, enter the device's PLID values beneath the labels Cab., Shelf, Slot, and Circ. Enter a maximum of 2 characters in each text box.

Valid entries are

• Cab. - a number from 2 to 14

• Shelf - the digit 1 or 2

• Slot - a number from 1 to 12

• Circ. - a number from 1 to 16

This field is disabled if the device is an IP device.

Blank

Enter the CESID (Customer Emergency Service Identification) digits to send to the PSAP in the event of an emergency call. Up to 12 digits can be programmed. (CESID values do not apply to Hot Desk user DNs. The system uses the CESID associated with the hot desk set regardless of which profile— set or user—is active on the phone.)

NOTE: See Warning for important information regarding CESID length in a mixed release network.

Blank

Indicates the Class of Service (COS) assigned to the user when the system is in Day, Night 1, and Night 2 service. Enter a number between 1 and 64, or 1 and 110, depending on the system configuration.

1

Indicates the Class of Restriction (COR) assigned to the user when the system is in the three service modes—Day, Night 1, Night 2. Enter a number between 1 and 110.

1

Select "Yes" to enable External Hot Desk User or External Hot Desk Agent functionality and consume an EHDU license for a Full Service user. Use the License and Option Selection form to allocate new EHDU licenses.

No

Enter "9" or other prefix digit(s) required to dial out to the external hot desk device.

Blank

Enter the telephone number of the external hot desk device. Valid entries are digits 0-9, #, * and P for a pause.

NOTES

• The combined length of the external dialing prefix and external number cannot exceed 26.

• Pauses are typically required when the EHDU destination is on another vendor's PBX. The digits before the first “P” must be a complete ARS route that specifies either the number of digits to follow or a # to indicate the end of the dial string.

Blank

Enter a unique 1- to 26-digit external Direct Inward Dialing (DID) number. Valid digits are: 0-9, *, and #. Once this number is saved, the appropriate entry is created in the Direct Inward Dialing Service and Call Recognition Service forms. If applicable, the number will be prefixed with a Primary Node ID (PNI).

NOTES

• In the Call Recognition Service form, this number will appear in the Digit String 2 field. The user's DN will be the Digit String 1 value. The CRS Type will always be set to "Standard DID".

• Use this field when programming DID of a single number for a user's prime DN (commonly used as the pilot number for a PRG or MdUG). For other scenarios, use the DID Service form.

Blank

Select this check box if you want to use the configured DID Service Number as the CPN Substitution for the same user's DN. Checking this box copies the DID Service Number into the CPN Substitution Number field in this form and, after saving, into the Associated Number field in the Associated Directory Numbers form. This box is checked only when the DID Service Number and the CPN Substitution Number are the same. If they are different and you select this box, the CPN Substitution Number is overwritten by the DID Service Number.

NOTES

• This option is only available when the DID Number is configured. If the DID Service Number field is blank, this option is disabled.

• Once this option is selected, the CPN Substitution Number field becomes inactive.

• Use this option for programming CPN Substitution of a single number for a user's prime DN (commonly used as the pilot number for a PRG or MdUG). For other scenarios, use the Associated Directory Numbers form.

Disabled

Enter 1-to-26 CPN Substitution digits for the user's DN. Valid digits are: 0 to 9. When this number is the same as the DID Service Number, check box "Use DID Number for Outgoing Calls" is selected and this field is disabled. You must deselect the check box to modify this field.

NOTES

• You can also use the Associated Directory Numbers (ADN) form to program this field. Any number saved in this field is copied into the Associated Number field in the ADN form, and vice versa.

• Deleting this number clears the Associated Number in the ADN form or, if the Billing Number field is blank, deletes the entire entry in the ADN form.

• When upgrading to MiVoice Business Release 7.1, this field is filled with the CPN Substitution Number from the ADN form (if configured). Otherwise, it is blank.

Blank

Enter an up to 26-digit billing number for the user's DN (CPN Substitution type). Valid digits are: 0 to 9. This number can be different than the CPN Substitution number.

If this field is blank (no user-specific billing number is configured), the Default Billing Number for the Network Zone will be charged (even if the Associated Number is configured). See Billing algorithm for details.

NOTES

• You can also use the Associated Directory Numbers form to program this field. Any number saved in this field is copied into the Billing Number field in the ADN form, and vice versa

Deleting this number clears the Billing Number in the ADN form or, if the Associated Number field is blank, deletes the entire entry in the ADN form.

• After a database restore from a pre-7.1 MiVoice Business Release, this field will be configured with the Associated Number value (if the Associated Type is CPN Substitution). For Hotline, this field will be blank.

Blank

Indicates the maximum number of personal speedcall numbers that a user can program. Select a value from the drop down list.

Blank

Select the Zone Assignment method: Default or Manual. When Default is selected, the Zone ID doesn't have to be entered because

the zone of the MiVoice Business system to which the set is registered is used.

If you select Manual, you must configure the Zone ID field.

NOTE: Always use Manual if this form is shared with a 3300 ICP Release 7.0 system.

Default

Enter the Zone ID in the range 1 to 999 for the associated IP device DN or click  to search for the Zone ID by its label (specified in the Network Zones form). Compression is not applicable to non-IP devices.

NOTE: The search icon is displayed only when the Zone Assignment Method is set to Manual.

1 (default zone)

Enter a number in the range 1 to 71 that correspond to the SIP Device Capabilities profile you want assigned to any SIP devices associated with this user.

For non-SIP devices this field is grayed out.

"UC Endpoint" devices are assigned profile 71 by default. You can assign another profile but the default has the recommended settings for this device type.

1

Enter a number, between 1 and 75, that references an entry in the Interconnect Restriction form.

Blank

Enter the number, between 1 and 64, of the set's tenant.

1 (landlord)

Select "Yes" to lock the device-controlled settings for Programmable Keys on 53xx and newer devices. With this option enabled, the system administrator sets the settings for Programmable Keys and you cannot change them using the set's Settings application. However, this option does not lock the system-controlled (Superkey) key programming.

NOTE: Lock Default Configuration cannot be enabled on ACD agents.

No

Use this field to set the maximum number of call history records that can be stored for a set. Enter a number between 0 and 20.

NOTE: Setting this field to 0 does not prevent the user from accessing the Call History information using the blue Menu (Applications) key (if available on the set).

The default value for this field is set in the System Options form.

Select "Yes" to indicate that the associated extension is a non-busy extension; leave the entry at No to indicate that the set is a regular extension. A non-busy extension requires a COS that has the conference option enabled.

No

Enter a number between 1 and 255. See Call Coverage Services for more information.

1

Enter an always alternative number for Day mode. This number points to the Call Rerouting Always Alternatives form where the rerouting is defined for each type of originating device.

1

Enter an always alternative number for Night1 mode. This number points to the Call Rerouting Always Alternatives form where the rerouting is defined for each type of originating device.

1

Enter an always alternative number for Night2 mode. This number points to the Call Rerouting Always Alternatives form where the rerouting is defined for each type of originating device

1

Select which calls get rerouted when the destination is in Do Not Disturb: "Internal" for internal calls only, "Int-Ext" for internal and external calls, or "All" on all calls, including attendant calls.

All

Enter a first alternative number that points to an entry in the Call Rerouting First Alternatives form where the first alternate answer point is defined for each originating device and intercept type.

1

Enter a second alternative number that points to an entry in the Call Rerouting Second Alternatives form where the last alternate answer point is defined for each originating device.

1

Enter a passcode for the hot desking user, hot desk ACD agent, or Phone Lock feature. PIN length is device dependent and ranges from 0 to 8 digits on the 5604, 5607, and 5614 SIP Phones and 0 to 10 on other phones. Only digits (0 to 9) are permitted. The PIN code is masked for privacy.

NOTE: Both MiCollab and MiCollab Nupoint UM rules for PIN strength apply when the Hot Desk PIN Security feature is enabled.

Blank

Re-enter the user's PIN to confirm.

Enter a password for the SIP phone; up to 26 ASCII characters including alphanumeric and special characters. The password is used by SIP for Registration authentication, Call authentication, and Subscription (MWI) authentication.

NOTES

• SIP Hot Desk Users are authenticated using the User PIN.

• To provision a single strong password for all sets or a group of sets, use the User and Service Templates form or the range programming option in the Multiline IP Sets form.

• On database restores and software upgrades the SIP Password field is populated with the User PIN associated with the user/device/template from the old database.

• Resilient users on pre-MCD 6.0 SP2 systems receive a blank SIP Password when synchronized by SDS to an MCD 6.0 SP2 or later system. No conversion of User PIN to SIP Password is done. SIP registration and calls will work but are not authenticated.

• If a 12.0 SP2 user is shared with a pre 12.0 SP2 system, the administrator should provision both the SIP Password and the User PIN with the same data. Only the User PIN will be shared with the older system. In this manner the SIP phone can be resilient on both systems (on the newer one it will use the SIP Password, on the older it will use the User PIN).

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Re-enter the SIP password to confirm.

Set/reset the wireless PIN. Applies to Symbol IP devices, SpectraLink Wireless phones, and Mitel IP-DECT OpenPhones.

Blank

Re-enter the wireless PIN to confirm.

Select the branding application (image file) to display on the device. Branding is supported on the 5330/5330e, 5340/5340e, 5360, and 69xx IP Phones (excluding 6905 and 6910).

See Phone Applications Update for information on file requirements.

NOTE: Make sure that you do not choose both a screen saver application and a branding application on the same device. Uploading both will cause a communication error.

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Select the screen saver to display on the device. Screen Savers are supported on the 5330/5330e, 5340/5340e, 5360, and 69xx IP Phones (excluding 6905 and 6910).

See Phone Applications Update for information on file requirements.

NOTE: Make sure that you do not choose both a screen saver application and a branding application on the same device. Uploading both will cause a communication error.

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Select "Yes" to run licensed HTML applications on the specified device. HTML Infrastructure support is a licensed option enabled in the License and Option Selection form.

NOTE: HTML Applications are device specific and are available to the 5304, 5312, 5320/5320e, 5324, 5330/5330e, 5340/5340e, 5360 IP Phones unless noted otherwise below.

No

Select a customer-installed application to replace the device's standard user interface.

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Select the application(s) to display in the programmable key area of the telephony application pages. Up to three new page applications are allowed per phone.

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Select the application(s) to display in the programmable key area of the telephony application pages. Up to three new page applications are allowed per phone.

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Select the application(s) to display in the programmable key area of the telephony application pages. Up to three new page applications are allowed per phone.

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Select the notification service(s) you want the device to receive. Up to three Notification Applications are allowed per phone.

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Select the notification service(s) you want the device to receive. Up to three Notification Applications are allowed per phone.

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Select the notification service(s) you want the device to receive. Up to three Notification Applications are allowed per phone.

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Displays digits in the range 1 to 192 depending on the number of programmable keys on the device. Key 1 is reserved for the set's prime directory number. Key 2 is the lowermost programmable key.

• 1-2 (5603, 5604, 5607, 5613, 5614, 5624, 5634, 612, 622,  632, 650 Wireless Phones)

• 1 to 6 (5505 SIP Phone)

• 1 to 6 (5302 SIP Phone)

• 1 to 7 (5010 IP Phone, 5215 IP Phone and 5215 IP Phone Dual Mode)

• 1 to 8 (UC Endpoint)

• 1 to 9 (5304 IP Phone, 5140 IP Phone, and 5240 IP Phone)

• 1 to 16 (5320/5320e IP Phone)

• 1 to 12 (Telematrix 3000IP Phone and 5312 IP)

• 1 to 14 (5005 IP Phone, 5020 IP Phone, 5205 IP Phone, 5207 IP Phone, 5212 IP Phone, 5220 IP Phone, 5220 IP Phone)

• 1 to 4 (6905 IP Phone)

• 1 to 8 (6910 IP Phone)

• 1 to 18 (6920 IP Phone)

• 1 to 24 (5324 IP Phone, 5330/5330e IP Phone, 5224 IP Phone, Navigator).

• 1 to 48 (5340/5340e IP Phone and 5360 IP Phone)

• 1 to 72 (6930 IP Phone)

• 1 to 96 (6940 IP Phone and Hot Desk User DNs)

• 1 to 192 (5560 IPT and Generic SIP)

• 1 to 96 (6970 IP Conference Phone)

IP Phone Line Select Keys

The line select keys on the IP Phones are numbered right to left and bottom to top. See 5010 IP Phone, 5215 IP Phone and 5215 IP Phone (Dual Mode) Line Select Key Numbering and 5020 IP Phone, 5220 IP Phone and 5220 IP Phone (Dual Mode) for examples.

NOTE: 5320 and 5330 phones follow single-row numbering while the 5340 and 5360 follow double-row numbering.

CITELlink Phone Line Select Keys

To identify the location of the line select keys on a CITELlink Type1 or CITELlink Type2 phone, click on the model in the following table:

SpectraLink Wireless Telephone Line Select Keys

The SpectraLink Wireless Telephones use shortcut keys to emulate line select keys. To activate the assigned line appearance or feature, the user presses the LINE, FCN or MENU key plus a shortcut key. See SpectraLink Wireless Telephone Line Select Key Mapping.

OpenPhone 27

In Release 2.0 of the OpenPhone 27, line select keys are not supported.

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Enter an on-screen label to display next to the programmable key on the IP Phone. The field accepts 31 ASCII or 10 Simplified Chinese characters but the phone can only display 16 of the former and 10 of the latter. In case of 5340/5340e IP Phone, if opposing keys (e.g., keys 3 and 4 or 5 and 6) are labeled, then only a maximum of 10 ASCII characters or five Chinese characters can be displayed.

A Button Label may be defined for a MiXML Application Feature assignment (optional). If you program this field on a 5220 (Dual Mode) phone, however, it will not be displayed.

NOTE: On 53xx self-labeling phones, if no label is assigned to the prime line it defaults to the DN. On 69xx self-labeling phones, it defaults to "My Phone" or the equivalent in other languages the phones support.

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Select a Line Type. The line types associated with any given directory number must match in all forms where the numbers appear.

You can program speed call keys on a set by selecting "CDE Speedcall" in the Line Type field, and then entering the Speed Call Number (maximum of seven digits) in the Button Directory Number field. After a key is programmed as a CDE Speedcall, the user cannot reprogram the key from the set.

You can program user speedcalls on a set from this form or users can program them directly from their sets. These speed call numbers appear on the form as "User Speedcall" in the Line Type field. If the user has designated the number as private, the Line Type field displays "User Speedcall - Private".

A directory number must already exist in the system before a DSS or Secretarial Transfer key and busy lamp are programmed to monitor it. Attempting to commit the form when an unknown directory number or a directory number that translates to an ARS destination has been specified will result in the error message "Directory Number is invalid".

After choosing Application or Phone App as the Line Type, you must then choose a MiXML Application Feature or a Phone Application Feature.

NOTES

• If you have a 5330/5330e, 5340/5340e, or 5360 IP Phone with analog Line Interface Module (LIM), do not program feature key 2. This key is reserved for the LIM. Assigning the key another feature may result in an incorrect LED indication following a set reboot.

• HTML Toolkit Release 2.0 phone applications are only available to DNs licensed to use them. See Multiline IP Sets form for details.

• By default, new DNs (including the Prime line) are created with a Line Type set to 'Single Line'. Once another appearance (Key or Multicall) of the DN is created on the same or another device, the Line Type changes to Keyline or Multicall. However, you must click the Data Refresh button to see the change.

• Mobile Lines are supported on 69xx phones only (excluding the 6905 and 6910 IP Phones).

Not Assigned

Enter the URL of a web page to display on the set. Applies to sets with built-in web browsers. The only supported URL type is http.

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Enter the directory number which is associated with the Line Select Key of the multiline set,  the Trunk Number, in the form "Tnnnn" where "nnnn" is the trunk number which is associated with the line select key of the set.

CDE Speedcalls can be a maximum of seven digits.

User speedcalls can be a maximum of 26 digits. If the user has programmed a user speedcall and designated the number as private, "xxxxxxx" is displayed instead of the number.

A directory number may appear on more than one key on any MiVoice IP Phone or generic SIP device.

NOTES

• Refer to the feature description for the selected Line Type for specific conditions and restrictions regarding the assignment of directory numbers.

• On generic SIP devices, only the DN of the SIP device can be assigned to Button Directory Numbers to support the multicall feature.

If a trunk number is programmed in the Directory Number field, it can be assigned as either a "key system" or "single line". A trunk assigned to a multiline set line cannot be in a trunk group.

NOTE: The Button Directory Number field does not update when a directory number assigned to the Call Park and Call Park - Retrieve key is changed or removed in another form. If such a change or deletion occurs, attempts to use the feature key will result in invalid dialing treatment. Also, any subsequent data restore will not correct or remove the invalid key data.

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Select whether and how to ring the line to signal a call.

See Line Appearance Ring Types for a description of the choices.

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If you have chosen Application as the Line Type, select a MiXML Application Feature for the button being changed from all the Third Party MiXML Applications that have been added to the system.  The data displayed in this field, derived from MiXML Application Feature views, can differ from application to application.

Not Assigned

(5320/5320e. 5330/5330e, 5340/5340e and 5360 IP Phones only) If you have chosen Phone App as the Line Type, select a Phone Application Feature to assign to the key from the list of all the applications built into the sets or added to the system (and subsequently to the sets) using the HtmlAppUpgrade maintenance command.

NOTE: The Phone Application list is not shared among cluster elements by SDS. It is up to the administrator to load the required applications on to each element so that devices can access them.

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Select to make the line key a Float key.

Float Keys are supported on the 5340, 5340e, 5360, 5560, 6930, 6940 IP phones, the 6970 IP Conference Phone, and for Single, Key system, Multicall, and Mobile line types.

NOTE: All Float keys programmed in the USC form are the Float Immediate type.

Cleared

System-generated, read-only field. The directory number where calls to this mailbox are to be directed.

Indicates the user name associated with the voice mailbox. If the Voice Mail check box is selected, the field displays the name from the telephone Directory Name field above.

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System-generated, read-only field. The directory number of the mailbox owner.

The minimum length for the passcode is specified by Minimum Mailbox Passcode Length and the maximum length is 10. The system requires users to enter their current passcode to retrieve their messages. The passcode is masked (displayed as asterisks) for privacy reasons and cannot contain the characters * or #.

This parameter can also be changed using the Administrator's Mailbox.

NOTES

• The default passcode is all 1s (ones). Only the mailbox user should change the default passcode. The system automatically prompts users to record their name and permanent greeting the first time they access their mailbox. The system continues to prompt users until they change the default passcode. If a user forgets their passcode, it can be reset by entering the default code (all 1s) or by entering a new code. Entering a new code here saves users from having to record the greeting again. Tell users the new code and remind them to change it to secure their mailbox.

• You can log in to the voice mailbox, but cannot perform actions unless the voice mailbox is initialized by changing the default password.

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Select a mailbox type. The availability of certain mailbox types is dependant on licensing.

The mailbox types are as follows:

Extension - the mailbox type usually associated with an extension; it has the capability to record, send, and playback messages.

Information -  for playing informational greetings only. For example, the message (or greeting) for this mailbox could recite the company's business hours or driving directions to a company's location. This type of mailbox does not take messages.

Message Only - for recording and playing back messages. It may be, but does not have to be, associated with an extension number. Message only mailboxes are for people who do not have telephones or who are frequently away from the office.

Transfer Only - for playing instructions to callers to dial another number or to dial 0 to reach the company operator. This type of mailbox does not take messages.

Menu Node - to set up a hierarchical menu structure for multi-level auto attendant ( MLAA) operation. In an MLAA system, callers reaching the Auto Attendant are routed from the main menu through to one or more additional sub menus until their call is answered. The system plays Business Open or Business Closed greetings for this type of mailbox and transfers callers from the mailbox to other mailboxes or extensions.

Administrator - for accessing administrative functions such as recording greetings.

Guest - for guests in hotels/motels with basic voice mail functionality.

Front desk - for front desk staff in hotels/motels to administer guest mailboxes.

This parameter can also be changed using the Administrator's Mailbox.

Park and Page - used by the Auto Attendant to park incoming calls, and then page the requested party to pick up the call. Parking is initiated by the caller responding with a keypress to a prompt in the Auto Attendant greeting. The digit pressed is the number of the Park and Page mailbox as programmed in the VM Multi-Level Auto Attendants form.

NOTE: The Park and Page mailbox type is unavailable for selection unless the Voice Mail Hospitality/PMS is enabled in the License and Options Selection form.

Extension

Select the language of the voice mail prompts that the mailbox owner hears.

This parameter can also be changed using the Administrator's Mailbox.

System Default

Enter a location to which calls are to be directed when a caller presses"0" while listening to a greeting and recording prompt for this mailbox. A location can be any valid destination from 1 to 20 digits including extensions, external telephone numbers, hunt group access codes and system abbreviated speed dialing numbers. The default sends calls to Mailbox 0, the mailbox usually reserved for the company-wide operator.

Specifying a destination other than the company-wide operator is useful in multi-tenant applications where one system services two or more businesses. With flexible Dial "0" destinations, each business can redirect calls to separate locations. This feature also accommodates users who want callers to transfer to a departmental secretary, rather than a company-wide operator.

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Indicates whether the user's voice mailbox is set up or not.

"Enabled" indicates that the user's voice mailbox is already set up.

"Disabled" indicates that the user's voice mailbox is not set up yet. When the user logs into the voice mailbox, the voice mailbox tutorial is run that guides the user with setting up the voice mailbox.

Disabled

Select the device that the system calls to notify the mailbox user of waiting messages or select "Disabled" in the Schedule field if notification is not required. The user can receive notification at any one of five locations; an extension number, an outside number, and to three different types of pagers.

This parameter can also be changed using the Administrator's Mailbox.

NOTE: Notification must be enabled here and in the VM Options form for notification to take place.

Extension

Enter a telephone number (up to 35 digits) for the voice mail system to call for user notification.

Valid digits include 0 to 9, and the [*], [#], and ['] keys.

This parameter can also be changed using the Administrator's Mailbox.

NOTES

• If there is no number in the Notification Number field, notification cannot occur even if you enable it.

• If two mailboxes are associated with an extension and one of those mailboxes is the operator's, when that mailbox receives a new message, it is always the operator's mailbox that is notified first. If call notification is not enabled for the operator's mailbox, no call is made to the notification number.

See also Using Pagers for Message Notification.

Blank

Enable this option to allow the user to change his or her pager number. If disabled, only the system administration can change the number.

This parameter can also be changed using the Administrator's Mailbox.

NOTE: This option does not work for guest mailboxes.

Dsiabled

Around the Clock

System-generated, read-only field. The number of new (unheard) messages currently in the user's mailbox.

System-generated, read-only field. The number of messages that the user has heard and chosen to save.

Enter a number up to 100 to specify the maximum number of messages that can accumulate in the mailbox.

50

NOTE: New messages can remain in the mailbox indefinitely.

15 Days

If you selected Specific Number of Days in the Delete Messages After field, enter a number from 1 to 98 specifying the number of days a saved message can remain in the mailbox before the system automatically deletes it.

NOTE: The system deletes the message the day after it expires, unless the message was left between 0:00 to 2:00 am, in which case it is deleted on the expiration date.

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Specify whether or not the system plays the date and t ime plus the priority and caller ID information prior to each message. If not played automatically the user can still hear the Date/Time stamp by pressing a key on the phone.

Play

Set to "Enable" to enable the Forward to Email feature.

Disabled

The address to which the user's voice messages will be forwarded.

NOTE: This Email address is not validated. If "Delete After Forwarding" is enabled and this Email address is invalid, the voice message will be lost.

Blank

Set to "Always" to automatically forward all incoming voice mails to the specified Email address. Set to "Manually" to let users manually forward Emails to the specified Email address.

Manually

Set to "Yes" to automatically delete a voice mail after it is forwarded to the specified Email address.

NOTE: Delivery to the Email address cannot be guaranteed. Enabling this option can result in message loss.

No

Select "Yes" to enabled Embedded Unified Messaging for this mailbox.

No

Enter an IMAP account name for this mailbox.

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Specify the user's initial access password. Passwords are case-sensitive and may contain from 2 to 8 alphanumeric characters. The password is displayed as asterisks for privacy reasons. If you have imported user data and set the user's Desktop Tool

Access to Yes, the default password is the user's Directory Number (DN)

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Re-enter the user's Password to confirm

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